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If you have any questions, don't hesitate to contact us.

Email: service@medsupportonline.com

Make sure you'll get our emails:

Notice: AOL Users

If you're using AOL, you can ensure that our service messages are delivered
to your Inbox by setting your Mail Controls. Here's how:

Go to Keyword Mail Controls.
Select the screen name we're sending our service messages to.
Click Customize Mail Controls For This Screen Name.

For AOL version 9.0:
You need to add our sending address to your "People I Know" list.

Open your latest TGT e-mail.
Click the Add Address button (over on the right) to add TGT to your "People I Know" list.
Alternatively, you can just send an e-mail to TGT "From" address,
and that will add us to your "People I Know" list automatically.

Open your latest TGT e-mail.
Copy the address in the "From" line.
Click the Reply button (it's in the top right corner).
A new email window opens with the wrong address in the "Send To" box.
Replace the address in the Send To box with the one you copied out of the From line.
Click Send Now (it's in the top right corner).
Even if the e-mail you send doesn't get through to us (for whatever reason), the act of sending it does the job of putting our service messages into your "People I Know" list--and that's what counts.

For AOL version 7.0:
In the section for "exclusion and inclusion parameters", include both of these domains:
@
@customeronlinehelp.com

For AOL version 8.0:
Select Allow email from all AOL members, email addresses and domains.
Click Next until the Save button shows up at the bottom.
Click Save.
Thank you for white-listing our service messages.

Notice: Yahoo! Users

To ensure that service messages are delivered to your Yahoo Inbox (not the Bulk Mail folder), you can instruct Yahoo to filter it to your Inbox. Here's how:

Open your Yahoo mailbox.
Click Mail Options.
Click Filters.
Next, click Add Filter.
In the top row, labeled From header:, make sure contains is selected in the pull-down menu.
Click in the text box next to that pull-down menu, then enter the address in the "From" line of our most recent service message.
At the bottom, where it says Move the message to:, select Inbox from the pull-down menu.
Click the Add Filter button again.

Thank you for white-listing our service messages.

Notice: Hotmail Users

If you are using Hotmail, you can ensure that our service message is delivered to your Inbox by adding our "From" address to your Safe List. Here's how:

Click the Options tab.
Safe List. (It's under the heading Mail Handling.)
In the space provided, enter the address in the "From" line of our most recent service message.
Click Add.
When you see the address you entered in the Safe List box, click OK.

Thank you for white-listing our service messages.

Notice: All mail client Users

Many popular e-mail programs, including Outlook, Outlook Express, Eudora, and Netscape Mail, don't provide a convenient way for you to white-list the folks you want to receive e-mail from. If you're using this sort of e-mail system and you either aren't getting our service messages or want to make sure you continue to receive your TGT in the future, you can do something about it.

Contact the customer service people or the Postmaster at the company that provides your e-mail or Internet connection (your ISP). Explain to them that our service message is e-mail that you asked for and value. Ask them if they can white-list the TGT. They'll probably ask you for some information about us. Here's what to tell them:

Sending Address: If they ask for our address, give them the address in the "From" line of our most recent service message.
Domain: If they need to know the domain we're mailing from, tell them both of these:

IP Address: If they ask for our sending IP address, This is the one: 67.19.113.90

Notice: Outlook 2003 Users

Add a name to your Safe Senders or Safe Recipients List
You can add either the sender's e-mail address or their domain name to the Safe Senders List.

On the Tools menu, click Options.
On the Preferences tab, under E-mail, click Junk E-mail.
Click the Safe Senders or Safe Recipients tab.
Click Add.
In the Enter an e-mail address or Internet domain name to be added to the list box, enter the name or address you want added, and then click OK.
Repeat steps 4 and 5 for each name or address that you want to add.

Notes:

If you want your Contacts to be considered safe senders, select the Also trust e-mail from my Contacts check box on the Safe Senders tab. All e-mail addresses in your Contacts folder will then be used by the Junk E-mail Filter to evaluate messages.

If you want people who are not necessarily in your Contacts but are people you correspond with regularly to be considered safe senders, select the Automatically add people I e-mail to the Safe Senders List check box on the Safe Senders tab. By default, the check box is selected. This check box is introduced with Microsoft Office 2003 Service Pack 1. To get Service Pack 1, go to Downloads on Office Online. Under Office Update, click Check for Updates.

If Automatic Picture Download is turned off, messages from or to e-mail addresses or domain names on the Safe Senders and Safe Recipients Lists will be treated as exceptions and the blocked content will be downloaded.

If you have existing lists of safe names and addresses, you can import the information into Microsoft Office Outlook 2003 by saving the list into a text (.txt) file with one entry per line, and then importing the list.

To quickly add a sender, domain name, or mailing list name to the Safe Senders or Safe Recipients Lists, right-click the message you consider safe, and then on the shortcut menu, point to Junk E-mail, and then click Add Sender to Safe Senders List, Add Sender's Domain (@example.com) to Safe Senders List, or Add Recipient to Safe Recipients List.

If you are using a Microsoft Exchange Server e-mail account, names and e-mail addresses in the Global Address List (Global Address List: The address book that contains all user, group, and distribution list e-mail addresses in your organization. The administrator creates and maintains this address book. It may also contain public folder e-mail addresses.) are automatically considered safe.

If you are using an Exchange Server e-mail account and working online, you must be using Microsoft Exchange Server 2003 or later. If you do not know what version of Exchange server your e-mail account is using, contact your Exchange administrator.

Thank you for white-listing our service messages.